At EVolution Parts, we stand behind the quality of our products and aim to ensure complete customer satisfaction. If you are not entirely satisfied with your purchase, here’s our return policy:
1. Return Period:
You have 7 days from the date of receiving your item to request a return.
2. Return Eligibility:
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Receipt or proof of purchase is required to complete your return.
3. Non-Returnable Items:
Custom-designed or special-order parts.
Items that have been used or altered.
Sale items (if applicable) – Only regular priced items may be refunded, unfortunately sale items cannot be returned.
4. Return Process:
To initiate a return, contact our customer service team with your order number and details about the product you wish to return. We will provide you with instructions on how and where to send your return.
Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item).
5. Refunds:
Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
6. Exchanges:
We only replace items if they are defective or damaged. If you need to exchange an item, send us an email and follow the same process as the return.
7. Restocking Fee:
A restocking fee may apply for some returns.
8. Customer Service:
For any questions or concerns regarding returns, please contact our customer service team.
Note: This policy is subject to change. Please visit our website for the most current information.
Thank you for shopping with EVolution Parts. Your satisfaction is our top priority.
